As we all navigate through these unprecedented times, please be advised that LIV Communities’ priority is ensuring the well-being of our customers, employees, trades, suppliers, as well as our communities.   As we continue to closely monitor the risks associated with COVID-19, we are taking all necessary precautions as guided by the World Health Organization (WHO), Health Canada and the US Centers for Disease Control and Prevention (CDC).

To support the well-being of our team members, we have adjusted to remote work schedules, remote and virtual meetings, as well as implemented social distancing and enhanced cleaning measures to ensure that our environments remain as safe as possible across our organization and within communities.

We have proactively set up all employees to be able to work efficiently in a remote environment, so rest assured, your phone calls and emails will be attended to. We are communicating regularly with homeowners on an individual and departmental basis.

Please see below for department updates made the morning of Monday, March 23rd.  As always, please feel free to reach out via email at [email protected] or 289.245.1300 for any general inquiries.

Head Office: Our Service Department has resumed services as of Monday, July 20th. Staff will be taking necessary precautions as set out by Health Canada and the Government of Ontario to ensure the safety of all employees and purchasers. Due to the temporary backlog, homeowners will be contacted in order of closing dates and by priority sequence. Your patience is greatly appreciated.

Service Department: All service is temporarily suspended.  Emergency situations must be directed to [email protected], or by contacting 905.971.0786.

Site Construction Teams: Our Service Department has resumed services as of Monday, July 20th. Staff will be taking necessary precautions as set out by Health Canada and the Government of Ontario to ensure the safety of all employees and purchasers. Due to the temporary backlog, homeowners will be contacted in order of closing dates and by priority sequence. Your patience is greatly appreciated.

Décor Centre: As of April 27th, our Décor Studio will be available for appointments for our homeowners. The Décor Studio continues to be closed for all browsing and visitors.

The wellbeing of our clients and staff are paramount and we are taking all precautionary measures to ensure we maintain the highest possible standards surrounding health and safety. We have implemented the following increased preventative measures:

• Up to 2 adult visitors per home who are on the Agreement of Purchase and Sale, per appointment. No children under the age of 18.
• Plexi barriers have been installed at work stations.
• Ample hand-sanitizer will be provided and increased frequency of disinfecting areas has been implemented.
• Vigilant hygiene practices will be enforced during appointments.
• Employees have also been reminded to take increased measures to reduce the risk of transmission of illness and to stay home if they are sick.

Our décor staff will also be screening clients when booking appointments, as well as prior to entry into the building. Individuals will be asked a series of health questions, as well as travel history.

If you are a homeowner with questions or concerns, please reach out to [email protected], or phone 905.304.0471.

Thank you for your understanding and wishing everyone the best of health,

The LIV Communities Team