Privacy Policy

We, LIV Communities, its related and affiliated entities and those licensees using the "LIV Communities" trademark (referred to as "LIV Communities"), are committed to protecting your right to privacy. This privacy policy informs you of our practices relating to the collection, use and disclosure of personal information and tells you about the ways we ensure that your privacy and the confidentiality of your information are protected.

What Does "Personal Information" Mean?

For the purposes of this Statement, "personal information" means information about identifiable individuals and includes contact information (for example, name, mailing address, e-mail address, telephone number), demographic information, household information, preference information and transaction-related information. Personal information does not include business information, such as an individual's business address and telephone number.

Collection Personal Information

LIV Communities collects personal information from individuals on a voluntary basis through surveys, contest entry forms, registration forms, questionnaires and transaction documents.

Using Personal Information

LIV Communities uses personal information that it collects for the following limited purposes:

Disclosing Personal Information

We knowingly disclose personal information when we have received your consent to do so or under limited circumstances specifically described when personal information is collected. However, we will disclose personal information without such consent when such disclosure is permitted or required by law.

We will not knowingly disclose personal information to any third parties except:

Retaining Personal Information

At such time as personal information is no longer required for the purposes stated in this Privacy Statement or other statutory requirements, such personal information will be made anonymous or destroyed.

Protecting Personal Information

To ensure the security of our customers' personal information we have designated a Privacy Officer to be responsible for the care and control of personal information.

Although we take great care in protecting the security of personal information stored in our databases, information transmitted over the Internet can be intercepted by unauthorized parties. LIV Communities does not assume any liability for any unauthorized use or interception of personal information over the internet by third parties. In addition, we do not assume liability for any unauthorized use of personal information collected by third parties with websites that are the current or future subject of a link from our website.

Cookies and Personalization Technologies

The LIV Communities' website uses cookies, a small text file (up to 4KB) created by our website through your browser that is stored on your digital device either temporarily for that session only or permanently on the device's memory storage hardware. Cookies may provide a way for us to recognize you and keep track of your behavior and preferences to allow us to offer you individual and personalized service on website pages and commercial electronic communications such as email.

In addition to cookies, our website may use session variables, web beacons/tracking tags, other technologies and third-party software services to provide you with unique individual experiences.

Depending on the digital devices and the software you use to access our website, you may have the option to disable or clear the cookies and other technology that may identify you. Consult your user guide or other resources on how to do this. However, by doing so you will not benefit from the personalization of service we can provide. You may not be able to use all the features of our website, store your preferences, our webpages may not display properly and you may not receive personalized and timely commercial electronic messages with high value offers.

Third-party Cookies In addition to our own cookies, we may also use third-party cookies for the purposes of gathering and storing web traffic data, advertising and media services, social media channels and other uses.

Contact Us

Should you have any questions or comments about our privacy policy and/or practices, we invite you to contact us in one of the following ways:

LIV Communities

1005 Skyview Drive, Suite 301
Burlington, Ontario
L7P 5B1
Phone: 289-245-1300
Fax: 289-245-1301
Email: [email protected]

This Privacy Policy may be amended from time to time.

COVID-19 UPDATE FROM LIV COMMUNITIES

As we all navigate through these unprecedented times, please be advised that LIV Communities’ priority is ensuring the well-being of our customers, employees, trades, suppliers, as well as our communities.   As we continue to closely monitor the risks associated with COVID-19, we are taking all necessary precautions as guided by the World Health Organization (WHO), Health Canada and the US Centers for Disease Control and Prevention (CDC).

To support the well-being of our team members, we have adjusted to remote work schedules, remote and virtual meetings, as well as implemented social distancing and enhanced cleaning measures to ensure that our environments remain as safe as possible across our organization and within communities.

We have proactively set up all employees to be able to work efficiently in a remote environment, so rest assured, your phone calls and emails will be attended to. We are communicating regularly with homeowners on an individual and departmental basis.

Please see below for department updates made the morning of Monday, March 23rd.  As always, please feel free to reach out via email at [email protected] or 289.245.1300 for any general inquiries.

Head Office: Our Service Department has resumed services as of Monday, July 20th. Staff will be taking necessary precautions as set out by Health Canada and the Government of Ontario to ensure the safety of all employees and purchasers. Due to the temporary backlog, homeowners will be contacted in order of closing dates and by priority sequence. Your patience is greatly appreciated.

Service Department: All service is temporarily suspended.  Emergency situations must be directed to [email protected], or by contacting 905.971.0786.

Site Construction Teams: Our Service Department has resumed services as of Monday, July 20th. Staff will be taking necessary precautions as set out by Health Canada and the Government of Ontario to ensure the safety of all employees and purchasers. Due to the temporary backlog, homeowners will be contacted in order of closing dates and by priority sequence. Your patience is greatly appreciated.

Décor Centre: As of April 27th, our Décor Studio will be available for appointments for our homeowners. The Décor Studio continues to be closed for all browsing and visitors.

The wellbeing of our clients and staff are paramount and we are taking all precautionary measures to ensure we maintain the highest possible standards surrounding health and safety. We have implemented the following increased preventative measures:

  • Up to 2 adult visitors per home who are on the Agreement of Purchase and Sale, per appointment. No children under the age of 18.
  • Plexi barriers have been installed at work stations.
  • Ample hand-sanitizer will be provided and increased frequency of disinfecting areas has been implemented.
  • Vigilant hygiene practices will be enforced during appointments.
  • Employees have also been reminded to take increased measures to reduce the risk of transmission of illness and to stay home if they are sick.

Our décor staff will also be screening clients when booking appointments, as well as prior to entry into the building. Individuals will be asked a series of health questions, as well as travel history.

If you are a homeowner with questions or concerns, please reach out to [email protected], or phone 905.304.0471.

Thank you for your understanding and wishing everyone the best of health,

The LIV Communities Team