Total LIV Care

LIV is proud of our exceptional level of customer service, highlighted by Total LIV Care. Our TLC program is a proactive approach that provides buyers with step-by-step information, education and care including multiple inspections, tours, design advice, meetings with the site manager, orientation and so much more. This step-by-step quality control allows us to deliver homes that meet LIV's extremely high standards. Experience the LIV Difference and see how far a little extra care can go.

LIV Design Studio

Visit our impressive showroom, exclusively for LIV buyers. Our decorating experts will help you select the perfect finishes for your new home.

Visit the Design Studio

LIV Academy

LIV Academy is a new home seminar that gives LIV representatives a chance to explain the entire process from buying a home to moving in to new home owners. Buyers can ask questions about the new home, the building process and more.

Pre-construction Meeting

Before we build your new home, you will meet with our professionals. At this meeting, they will review your file, ensure everything is correct, explain the building process and go over any questions you may have.

Quality Assurance

At LIV, our proactive approach includes sending a quality assurance inspector, who follows a 500-point inspection process in your new home before you move in.

Frame Walk

We're excited to show you the progress as it takes place! As soon as your framing is complete, you will schedule a tour with our site manager. They will show you your home and explain the next steps.

New Home Orientation

Before you move in, a quality assurance inspector will guide you through your new LIV home, showing you how to use and maintain it, while also performing a final quality check.

Proactive Corrections

After you move in, TARION requires warranty submissions within 30-days and 1 year. We proactively conduct 21-day and 11 ½ month inspections to ensure your home meets and exceeds our high standards and fix any issues quickly.

Closing Day

Moving in to you new LIV home will be an exciting day! You concentrate on moving all of your things. We'll ensure the home is spotless and all paperwork is complete.

Full Communication

Every step of the way, we have someone who can answer your questions. Phone our TLC ambassador at 289.245.1300, or email [email protected] And of course, you can always reach us through social media. Thank you for trusting us with this purchase. We're here to help!

The LIV Difference

LIV Communities believes it’s all about the differences inside and out that add up to tremendous value when buying a new home. Attention to the smallest architectural details and finishes is not just about alluring curb appeal but pride in home ownership. When you open the door, you will be stepping into a living space that not only looks great but is thoughtfully designed for comfort and convenience throughout. Experience the LIV Difference.


As we all navigate through these unprecedented times, please be advised that LIV Communities’ priority is ensuring the well-being of our customers, employees, trades, suppliers, as well as our communities.   As we continue to closely monitor the risks associated with COVID-19, we are taking all necessary precautions as guided by the World Health Organization (WHO), Health Canada and the US Centers for Disease Control and Prevention (CDC).

To support the well-being of our team members, we have adjusted to remote work schedules, remote and virtual meetings, as well as implemented social distancing and enhanced cleaning measures to ensure that our environments remain as safe as possible across our organization and within communities.

We have proactively set up all employees to be able to work efficiently in a remote environment, so rest assured, your phone calls and emails will be attended to. We are communicating regularly with homeowners on an individual and departmental basis.

Please see below for department updates made the morning of Monday, March 23rd.  As always, please feel free to reach out via email at [email protected] or 289.245.1300 for any general inquiries.

Head Office:  Although we have proactively set up all employees to be able to work efficiently in a remote environment, we are currently operating with rotating, minimal staff in the office. Our Head Office doors are locked and potential visitors are asked to email [email protected] or call 289.245.1300

Sales Centres:  Our Nature’s Grand sales centre is open by appointment only beginning Sunday, May 24, 2020. Please note that there is a 2 purchaser maximum allowed to each appointment time (and no children). We are also still accepting virtual appointments via video or phone call. To book an in-person or virtual appointment, please call us at 226.922.0354 or email [email protected].

Service Department: All service is temporarily suspended.  Emergency situations must be directed to [email protected], or by contacting 905.971.0786.

Site Construction Teams: All necessary safety precautions are being taken as we mitigate with an essential and limited crew.  As information and policies are rapidly changing, our site staff is working and communicating continuously with municipalities and trades as well as our homeowners to provide the most current information. For more specific information, please contact [email protected] or 289.245.1300.

Décor Centre: As of April 27th, our Décor Studio will be available for appointments for our homeowners. The Décor Studio continues to be closed for all browsing and visitors.

The wellbeing of our clients and staff are paramount and we are taking all precautionary measures to ensure we maintain the highest possible standards surrounding health and safety. We have implemented the following increased preventative measures:

  • Up to 2 adult visitors per home who are on the Agreement of Purchase and Sale, per appointment. No children under the age of 18.
  • Plexi barriers have been installed at work stations.
  • Ample hand-sanitizer will be provided and increased frequency of disinfecting areas has been implemented.
  • Vigilant hygiene practices will be enforced during appointments.
  • Employees have also been reminded to take increased measures to reduce the risk of transmission of illness and to stay home if they are sick.

Our décor staff will also be screening clients when booking appointments, as well as prior to entry into the building. Individuals will be asked a series of health questions, as well as travel history.

If you are a homeowner with questions or concerns, please reach out to [email protected], or phone 905.304.0471.

Thank you for your understanding and wishing everyone the best of health,

The LIV Communities Team