From Us to You: T.L.C.

Posted on 09/13

The process of buying a new home sometimes becomes stressful. It can feel like a weight off your shoulders when a company offers exceptional service that creates a stress-free, easy experience. LIV Communities understands this, which is why we try to offer the best customer service we possibly can. Programs have been put into place to ensure that you don’t have to struggle through your new home purchase.

One of LIV’s most collaborative and helpful programs is TLC, Total LIV Care. This program encompasses a scope of all the things that go into the home buying experience. It includes step-by-step information, education and care including inspections, tours, design advice, meetings, orientation and more.

This program includes a wide range of specific features that are available to the home buyer. One of these features is LIV Academy. This is a seminar in which LIV representation will explain the process of a buying a home to new owners. The buyers will also have a chance to ask any home-related questions. Another great part of this program is the New Home Orientation. At this stage, a quality assurance inspector will walk you through your new home while showing you how to use and maintain it, as well as perform the final quality check. Other features of TLC include frame walks, quality assurance, full communication and more!

For full details about Total LIV Care or to register for new homes in Brampton or the rest of the GTA, visit our website.

COVID-19 UPDATE FROM LIV COMMUNITIES

As we all navigate through these unprecedented times, please be advised that LIV Communities’ priority is ensuring the well-being of our customers, employees, trades, suppliers, as well as our communities.   As we continue to closely monitor the risks associated with COVID-19, we are taking all necessary precautions as guided by the World Health Organization (WHO), Health Canada and the US Centers for Disease Control and Prevention (CDC).

To support the well-being of our team members, we have adjusted to remote work schedules, remote and virtual meetings, as well as implemented social distancing and enhanced cleaning measures to ensure that our environments remain as safe as possible across our organization and within communities.

We have proactively set up all employees to be able to work efficiently in a remote environment, so rest assured, your phone calls and emails will be attended to. We are communicating regularly with homeowners on an individual and departmental basis.

Please see below for department updates made the morning of Monday, March 23rd.  As always, please feel free to reach out via email at [email protected] or 289.245.1300 for any general inquiries.

Head Office:  Although we have proactively set up all employees to be able to work efficiently in a remote environment, we are currently operating with rotating, minimal staff in the office. Our Head Office doors are locked and potential visitors are asked to email [email protected] or call 289.245.1300

Sales Centres:  Our Nature’s Grand sales centre is open by appointment only beginning Sunday, May 24, 2020. Please note that there is a 2 purchaser maximum allowed to each appointment time (and no children). We are also still accepting virtual appointments via video or phone call. To book an in-person or virtual appointment, please call us at 226.922.0354 or email [email protected].

Service Department: All service is temporarily suspended.  Emergency situations must be directed to [email protected], or by contacting 905.971.0786.

Site Construction Teams: All necessary safety precautions are being taken as we mitigate with an essential and limited crew.  As information and policies are rapidly changing, our site staff is working and communicating continuously with municipalities and trades as well as our homeowners to provide the most current information. For more specific information, please contact [email protected] or 289.245.1300.

Décor Centre: As of April 27th, our Décor Studio will be available for appointments for our homeowners. The Décor Studio continues to be closed for all browsing and visitors.

The wellbeing of our clients and staff are paramount and we are taking all precautionary measures to ensure we maintain the highest possible standards surrounding health and safety. We have implemented the following increased preventative measures:

  • Up to 2 adult visitors per home who are on the Agreement of Purchase and Sale, per appointment. No children under the age of 18.
  • Plexi barriers have been installed at work stations.
  • Ample hand-sanitizer will be provided and increased frequency of disinfecting areas has been implemented.
  • Vigilant hygiene practices will be enforced during appointments.
  • Employees have also been reminded to take increased measures to reduce the risk of transmission of illness and to stay home if they are sick.

Our décor staff will also be screening clients when booking appointments, as well as prior to entry into the building. Individuals will be asked a series of health questions, as well as travel history.

If you are a homeowner with questions or concerns, please reach out to [email protected], or phone 905.304.0471.

Thank you for your understanding and wishing everyone the best of health,

The LIV Communities Team